The information about you is important both to you and me. Here are two policies about how your data and information is captured and used:
This information shows how my website and practice is GDPR complaint, which came into effect on 25th May 2018 for businesses within the EU. If you have any questions about how your information is used, then do get in touch.
This privacy notice provides you with details of how your personal data is collected and processed through your use of this site www.SportsPsychologist.London
If you are not happy with any aspect of how your data is collected and used your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.
Owner and data controller
Dr Victor Thompson, contactable by email: help@SportsPsychologist.com or telephone: 07979622537
The legal bases we rely on for processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes;
Provision of Data is necessary for the performance of an agreement with the User and any pre-contractual obligations;
Processing is necessary for compliance with a legal obligation to which the Owner is subject;
Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party;
Upon request, the Owner will help to clarify the specific legal basis that applies to the processing if there is any concern.
When is your personal data collected?
Personal Data is collected in the following methods:
When filling in forms on this website
When communicating with me by email, telephone or post
When ordering my products or services
When providing feedback
When automatically collected Technical Data about your equipment, browsing actions and usage patterns. This data is collected by using cookies, server logs and similar technologies.
What personal data is collected?
The following Personal Data is collected from you:
Identity Data may include your first name, last name of you or other person(s) that you are seeking help for
Contact Data may include your billing address, email address and telephone numbers
Problem Data may include information on the difficulties that you are seeking help for, for yourself or other person(s)
Technical Data may include your, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site
Usage Data may include information about how you use this website
How and why is your personal data used?
The Data is used to respond to your queries or questions about my services or products; as well as for the following purposes: analytics, linking to external social networks and platforms, spam protection, managing contacts, and contacting the User. The data is used to provide and bill for psychology services.
I want to provide the best possible User experience for clients and use Data to help offer the information, products and services that are most likely to interest you.
The Data privacy law allows this as part of my legitimate interest in understanding website visitors and clients, and to help deliver the best possible service.
How is your personal data protected?
I know how much Data security matters to all my clients. I treat your Data with the utmost care and have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. As a Psychologist, I am bound by Professional Codes of Ethics and Practice. I have over 20-years of experience working confidentially, carefully and sensitively with people’s data.
Our website interaction with customers is secured using ‘https’ technology.
I will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will your personal data be kept?
I will only retain your personal data for as long as necessary to fulfil the purposes that it is collected for, including for the purposes of satisfying any professional, legal, accounting, or reporting requirements.
By law businesses have to keep basic information about customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
Who is your personal data shared with?
Your Personal Data is entered into the Practice Management System WriteUpp. This is mainly for arranging appointments. WriteUpp is fully GDPR compliant. A link to WriteUpp is provided here.
I do not share your Personal Data with any third parties for marketing or other purposes (e.g, I never sell your data).
Where may your personal data be processed
Your personal data is processed within the European Economic Area (EEA). I have no plans to share your Personal Data with third parties or suppliers outside the EEA. If this does occur, I will ensure your Data receives the same protection as if it were being processed inside the EEA.
If I use providers based in the United States, data may only be transferred to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.
What are your rights?
Users may exercise certain rights regarding the processing of Personal Data by the Owner.
Right to withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Right to object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Right to access their Data. Users have the right to learn if Data is being processed by the Owner and obtain a copy of the Data being processed.
Right to verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Right to restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Right to have their Personal Data deleted. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Right to receive their Data and have it transferred to another controller. Users have the right to receive their Data and, if technically feasible, to have it transmitted to another controller without any hindrance.
Right to object. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object
Where Personal Data is processed for the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.
How to exercise your rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be free of charge and will be addressed by the Owner within one month.
How can you stop your personal data being used for direct marketing?
You can stop any further direct marketing by:
clicking the unsubscribe link in marketing emails that are sent at any time
contacting the Data Controller via the details in this document / section
Contacting the Information Commissioner’s Office (UK)
If you have any issue with how your Data has been handled or are not satisfied with the response you have received to any request, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or go online to www.ico.org.uk/concerns. (Depending on your location this could be another authority for example the Data Protection Commissioner in Ireland)
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document / section.
Definitions and legal references
Personal data (data)
Any information that directly, indirectly, or in connection with other information — allows for the identification of a natural person.
Information collected automatically through this website which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the time of the request, the method utilised to submit the request to the server, the country of origin, the browser and the operating system, the time details per visit and the path followed within the website and other parameters about the device operating system and/or the User's computer environment.
The individual using this website who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
Data Controller (or Owner)
The Data Controller, unless otherwise specified, is the Owner of this Website.
The means by which the Personal Data of the User is collected and processed.
The service provided by this website as described on this site.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
A small piece of Data stored in the User's device.
What is a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. I use persistent cookies for Google Analytics.
Cookies can also be categorised as:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on this website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable me to monitor and improve the performance of this website. For example, they allow me to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow my website to remember choices you make and provide enhanced features. For instance, I may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised